Contact information

Umhlanga Centre, Suite 3A
185 Ridge Road, Umhlanga Rocks, Durban


Please do submit all address enquiries via the Service Request Form

Frequently Asked Questions (FAQ)

How will I be connected? (installation of cables and devices)

Our technicians install a tiny Network Box inside your premises. It is then connected to a single fibre coming from our closest splitter box, either somewhere around your street or your complex, depending on your specific location. We will use any existing infrastructure in order to install the fibre: pipes, ducts, air conduits.

The Network Box is a specific device and it can be used only with 123NET fibre. It has an Ethernet port (1 gigabit) which is then connected to the WAN port of your preferred wifi router or directly to your computer.

When will I be connected?

If you have been offered to sign a contract, we are usually close to your installation. Of course, it all depends on your specific area and location. After you sign the contract, you will be notified with a scheduled date. We might require a preliminary inspection on the site, so the installation team is prepared and optimize our works.

Who is the owner of the Network Box?

123NET owns the fibre cables and the Network Box provided. It is not compatible with any other fibre network and is specific to 123NET fibre's needs.

When should I pay

After we schedule the installation inside your premises, the 123NET billing system will generate your first proforma invoice with the Construction fee, if applicable. You have to pay it before the installation date.

When you are connected to our fibre network, you will sign your Acceptance Certificate and will receive your signed copy of your Service Agreement. Right after this, your first month proforma invoice will be generated and you will have a 7 day period for the payment.

What is included in the construction fee?

Your construction fee covers merely a fraction of our construction cost, which includes civil works (digging, trenching, reinstating), rolling out fibre cables etc. If we have already connected the premises, then we will not charge you with an additional construction fee. Please mind, the fee is based on a per unit base and not on a whole building or complex.

Can I change my fibre plan?

Yes! You can alter your plan and upgrade online at any given time, but you can downgrade only once a month and starting from the next month, down to your initial plan selected at minimum. Depending on your contract any charges will be then recalculated. You will be able to check it online, logging to your 123NET fibre Dashboard (soon available to every customer).

500 times faster Internet claim is based on the current South Africa average for broadband of 2 Mbps download and 512 Kbps upload (ADSL). 1000 Mbps National download/upload cannot be achieved with most South African sites/services due to their currently limited connectivity.
While 123NET fibre is working actively to peer with everyone to provide the highest possible speeds, our Customers are welcome to use the Gigabit (1000 Mbps) bandwidth to all our Local content - hosted sites, email, multimedia, movies, music, games etc.