Contact information
Address

Umhlanga Centre, Suite 15
185 Ridge Road, Umhlanga Rocks, Durban

Email

sales@123net.co.za

Please do submit all address enquiries via the Service Request Form

Network Management Guide for 123NET fibre Internet Services


123NET fibre is committed to providing an excellent user experience that supports any lawful product, service, or application that its subscribers choose to access through their 123NET fibre Internet service.

To do so, 123NET fibre engages in reasonable network management practices. Descriptions of these practices are provided below for informational purposes only and may be subject to change at any time.

Use of 123NET fibre’s Internet services is governed by various service terms and conditions that are available here (https://123net.co.za/en/front/legal). The information provided below does not change the rights or obligations under those terms and conditions of either 123NET fibre or the subscribers to 123NET fibre’s services.

Congestion Management


In the unlikely event that users' aggregate demand exceeds the available capacity of the network and creates acute congestion, 123NET fibre will employ various techniques to ensure that subscribers continue to have a positive experience. In times of acute congestion, 123NET fibre Internet service bandwidth will be fairly allocated among subscribers without regard to the subscribers’ online activities or the protocols or applications that the subscribers are using. While acute congestion is occurring, subscribers will still be able to use the lawful content, services, and applications of their choice, but this fair sharing of bandwidth may result in slower download and upload speeds and slower response times from websites and Internet-based applications and services. 123NET fibre will not engage in deep packet inspection (where the content of the data packet is inspected beyond its IP, TCP, and UDP headers) or drop specific types of end-user Internet traffic except as described herein to preserve the integrity of the network and protect against negative effects of Internet threats.

123NET fibre does not prevent or impede the use of any other product or service that its subscribers choose to access over their 123NET fibre Internet service as long as the use of that product or service does not violate the service terms and conditions. 123NET fibre also does not favor or inhibit any applications or classes of applications except as described herein.

Service Offering Characteristics


123NET fibre offers a selection of Internet access service offerings to meet subscribers’ budgetary and usage needs. Details about 123NET’s service offerings are available here  (https://123net.co.za).

The advertised speed of the subscriber’s chosen 123NET fibre Internet offering is the maximum speed expected to be achievable for that service offering. Several factors may affect the actual speed of 123NET fibre’s service offerings at any particular point in time. These factors include, but are not limited to: the capability of the subscriber's device used to access 123NET fibre; the capability of the business network between the subscriber's device and 123NET fibre; the capability of websites or other Internet services accessed by the subscriber; the connectivity and capacity of Content Delivery Networks (CDNs); the subscriber’s use of 123NET fibre TV service (if applicable); and network congestion/other Internet traffic.

Detailed summaries of 123NET fibre’s Internet service performance, including information about speed and latency and optimizing your wireless network, can be found in the Support Centre. 123NET fibre also provides a speed test page for subscribers to test their connections themselves.

123NET fibre’s Internet services are priced on a flat-fee basis (plus taxes). 123NET fibre does not charge subscribers a usage-based fee for Internet access service and does not employ volume-based data caps. More information about the pricing of 123NET fibre’s service offerings and other fees is available in the Subscriber Agreement.

Bandwidth is provided on a per-subscriber basis. The subscriber's bandwidth is shared by all connected devices within the subscriber's premises.

Network Security


123NET fibre engages in network management practices intended to address threats to its network and subscribers. 123NET fibre reserves the right at any time to take action necessary to protect the integrity of its network and other parts of the Internet. This may include terminating or suspending service to subscribers who engage in activity that violates the 123NET fibre Terms and Conditions, including but not limited to activity that threatens to undermine the integrity of 123NET fibre’s network or services.

123NET fibre uses industry standard tools and generally accepted best practices and policies to prevent subscribers and other Internet users from experiencing the negative effects of Internet threats such as viruses, spam, denial of service attacks, and other unwanted or harmful online content and activities.

Please notify 123NET fibre of any perceived network security or other Internet threats.

Attachment of Devices


123NET fibre’s subscribers may attach any device of their choice to the 123NET fibre Internet service that is compatible with the 123NET fibre network (i.e., supports IPv4 and/or IPv6 via Ethernet or Wi-Fi technologies), does not violate the 123NET fibre Terms and Conditions, and does not cause harm to the network, other users, or the provision of Internet access service. The performance a user experiences may vary depending on the capability and configuration of devices being used on the service.

Special Information Regarding Wi-Fi Routers


123NET fibre may provide each of its subscribers a Network Box, which excludes built-in Wi-Fi and includes a gigabit ethernet port. 123NET fibre highly recommends the use of encryption with your Wi-Fi router device. Encryption will help prevent unauthorized users from accessing a subscriber's business network.

123NET fibre subscribers are responsible for activity that occurs over their connections, including unlawful use by third parties. While Wi-Fi encryption does not encrypt traffic that a subscriber sends over the Internet, it does provide encryption for the Wi-Fi portion of the communications path between the subscriber’s wireless device and the subscriber’s Wi-Fi-enabled router and/or TV Box. In the Support Centre, 123NET fibre provides step-by-step instructions for activating the encryption setting.

For information on accessing and configuring features in 123NET fibre Wi-Fi enabled device(s), please visit the Support Centre.

Information About 123NET fibre TV Services


123NET fibre’s Internet and TV service offerings share capacity on the fiber-optic connections to subscribers’ premises. To provide customers with a consistently high-quality video service, the capacity available for the 123NET fibre Internet service may be reduced if subscribers are utilizing 123NET fibre TV services and, in particular, if subscribers are watching or recording multiple 123NET fibre TV streams simultaneously.

Contact Information


123NET fibre’s contact page provides ways for subscribers to reach us by phone, email (preferably) or chat.

Up/down speed and device streaming claims are based on maximum wired speeds.
Actual Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc.
500 times faster Internet claim is based on the current South Africa average for broadband of 2 Mbps download and 512 Kbps upload (ADSL).
1000 Mbps National download/upload may not be achieved with most South African sites/services due to their currently limited connectivity.
123NET fibre is working actively to peer with everyone to provide the highest possible speeds with all local services.
123NET fibre is an Open Access network. All ISPs are welcome to benefit from our high quality infrastructure, proven support and administration. Please contact us.