Contact information

Umhlanga Centre, Suite 15
185 Ridge Road, Umhlanga Rocks, Durban


Please do submit all address enquiries via the Service Request Form

123Net Website Privacy Policy

1. 123 NET CPT (Pty) Ltd (“123Net”) will always seek to protect the confidentiality of its subscribers' information, and will only use its subscribers' information for the purpose/s permitted or required by law.

2. 123Net will only release subscriber information to a third party under the following circumstances:

2.1. when directed to do so on the written instruction of the subscriber or a prospective subscriber;

2.2. when directed to do so in terms of an order of Court;

2.3. when directed to do so by the Independent Communications Authority of South Africa for the purpose of compiling, verifying or auditing any reports, accounts or other information required under 123Net 's service licences or in terms of the Electronic Communications Act, 2005 and the regulations made pursuant to that Act;

2.4. where it is necessary to properly deal with and comply with any legislative enactment or regulation in respect of any complaint lodged in terms of 123Net’s complaints handling procedure;

2.5. during the process of debt collection;

2.6. to 123Net’s attorneys in connection with any potential, threatened or actual litigation; and,

2.7. to 123Net’s auditors for the purpose of auditing their accounts.

  1. In addition to the above, please note that:

3.1. Whilst you can browse the web without revealing any of your personal information, we automatically collect specific, non-identifying information such as the IP address from which our services or websites are accessed, the IP address of any websites you may visit and any such other information as may be required for us to perform trend and statistical analysis of our service provision, the efficacy of this website and our quality of service.

3.2. Some of our web pages utilise cookies so that we can provide you with more tailored information when you return to our site. Cookies are used to enhance your interactive experience and generally improve the service which we offer you. You can set your browser to notify you when you receive a cookie and decide whether or not to accept it.

3.3. We may from time to time disclose aggregate information to third parties to identify the user population in general terms, e.g. 52% males visit a particular site. Your identity and/or personal information will under no circumstances be disclosed.

3.4. We are not responsible for the privacy practices of or the content on sites linking out of the 123Net network or accessed through our service. You hereby expressly agree to exclude and indemnify 123Net against any liability arising from your access to sites other than those on the 123Net network.

Up/down speed and device streaming claims are based on maximum wired speeds.
Actual Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc.
500 times faster Internet claim is based on the current South Africa average for broadband of 2 Mbps download and 512 Kbps upload (ADSL).
1000 Mbps National download/upload may not be achieved with most South African sites/services due to their currently limited connectivity.
123NET fibre is working actively to peer with everyone to provide the highest possible speeds with all local services.
123NET fibre is an Open Access network. All ISPs are welcome to benefit from our high quality infrastructure, proven support and administration. Please contact us.